Last Updated: 08/03/2025

Responsible: Monjoule

Contact Email: contacto@monjoule.com

1. INFORMATION WE COLLECT

1.1 Personal Information

When you interact with our website or make a transaction, we collect information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Physical address

• Billing information (RFC, tax address, payment method)

• Gastronomic and service preferences

We may also collect authentication data, such as login credentials (email and password).

1.2 Non-Personal and Browsing Information

We automatically collect certain data when you use our site, including:

• Internet Protocol (IP) address used to connect your computer to the internet.

• Device and connection data: Browser type, operating system, and internet provider.

• Interactions with the platform: Page response times, visit duration, clicks, scrolling, and navigation within the site.

• Purchase history and usage preferences.

1.3 Cookies and Tracking Tools

We use cookies and similar technologies to enhance the user experience and analyze site traffic. You can disable cookies from your browser settings.

2. PURPOSES OF DATA PROCESSING

We collect and use your data for the following purposes:

• Service Provision: To process reservations, manage payments, and coordinate the culinary experience with chefs and hosts.

• Technical Support and Assistance: To resolve issues with your account and provide customer support.

• Communication and Marketing: To send notifications, promotions, and updates about our services.

• Platform Improvement: To analyze trends, optimize processes, and develop new features.

• Legal Compliance: To meet applicable regulations and respond to government requests.

If you do not wish to receive promotional information, you can request removal by emailing [contact email].

3. DATA TRANSFER AND STORAGE

3.1 Sharing of Personal Data

We may share your information with third parties only in the following cases:

• With registered chefs and hosts, to coordinate the requested service.

• With payment and technology providers (e.g., PayPal, Stripe, MercadoPago), to securely process transactions.

• With government authorities, when required by law.

We do not sell or share your information with third parties for commercial purposes without your explicit consent.

3.2 Data Storage and Security

Our company is hosted on the Wix.com platform, which provides the technological infrastructure to operate our website. Your data may be stored on Wix.com servers, protected with advanced security measures and behind a firewall.

4. ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION)

As the owner of your personal data, you have the right to:

• Access the information we have about you.

• Rectify incorrect or outdated data.

• Cancel your information when it is no longer necessary for service provision.

• Oppose the use of your data for promotional or specific purposes.

To exercise these rights, send an email to contacto@monjoule.com with the subject "ARCO Request", specifying your request and attaching a copy of your official identification.

The response time is 20 business days.

5. CONTACT AND SUPPORT

If you wish to access, correct, modify, or delete any personal information we have about you, you can contact us at contacto@monjoule.com.

If you do not want us to process your data, please contact us immediately.

We reserve the right to update this Privacy Notice. Any changes will be published on www.monjoule.com.